Thought Sparks | Rita McGrath | Substack

School rankings and other forms of measurement are intended to provide useful information to potential students and their families. But as the schools themselves have learned, competing for a higher spot in the ranking can become like an arms race. They pull resources away from…

Feb 1

New Top Community

The state of customer service across most of the economy is dreadful. A recent delightful experience at Patagonia proves that it doesn’t have to be that…

Jan 24

Ideas – Thought Sparks Rebuilding Ukraine – huge risks, but potentially huge opportunities. Remembering the extraordinary Frances Hesselbein. How can…

Jan 19

People have been predicting the end of Hollywood as we know it for a long time. Talking pictures were first dismissed as a novelty, then eventually…

Jan 18

Image credit: https://elearningindustry.com/reasons-why-talent-development-is-important Happy New Year! Ram Charan and I co-authored an article just out…

Jan 10

I’ve been asked to offer a public lecture for Ukraine by the DTEK Academy, the learning and development arm of one of the country’s leading energy…

Dec 20, 2022

Let's Catch Up!

Dec 15, 2022

When leadership coach and major award winner Marshall Goldsmith describes you as the greatest leader he has ever met, that’s saying something. Frances…

Dec 13, 2022

Hello, Uncertainty!

Thought Sparks

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