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Ideas about Strategy, Innovation and Growth by Rita McGrath
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A heartwarming customer service story
The state of customer service across most of the economy is dreadful. A recent delightful experience at Patagonia proves that it doesn’t have to be that way.
Rita McGrath
Jan 24
10
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A heartwarming customer service story
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2022 in the Rear-View Mirror!
Ideas – Thought Sparks Rebuilding Ukraine – huge risks, but potentially huge opportunities. Remembering the extraordinary Frances Hesselbein. How can…
Rita McGrath
Jan 19
9
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2022 in the Rear-View Mirror!
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Hollywood, Streaming and the Decline of the Hit Driven Business Model
People have been predicting the end of Hollywood as we know it for a long time. Talking pictures were first dismissed as a novelty, then eventually…
Rita McGrath
Jan 18
12
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Hollywood, Streaming and the Decline of the Hit Driven Business Model
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If your organization operates as a multi-layer bureaucracy, it’s headed for extinction
Image credit: https://elearningindustry.com/reasons-why-talent-development-is-important Happy New Year! Ram Charan and I co-authored an article just out…
Rita McGrath
Jan 10
11
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If your organization operates as a multi-layer bureaucracy, it’s headed for extinction
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Rebuilding Ukraine: Huge opportunity, huge risks?
I’ve been asked to offer a public lecture for Ukraine by the DTEK Academy, the learning and development arm of one of the country’s leading energy…
Rita McGrath
Dec 20, 2022
10
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Rebuilding Ukraine: Huge opportunity, huge risks?
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November Roundup
Let's Catch Up!
Rita McGrath
Dec 15, 2022
8
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November Roundup
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Remembering Frances Hesselbein
When leadership coach and major award winner Marshall Goldsmith describes you as the greatest leader he has ever met, that’s saying something. Frances…
Rita McGrath
Dec 13, 2022
31
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Remembering Frances Hesselbein
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Early warnings of a fading competitive advantage
As the world begins to open up and I’m back on the speaking circuit, a question I get asked again and again is how one can tell when a once-robust…
Rita McGrath
Dec 7, 2022
10
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Early warnings of a fading competitive advantage
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