School rankings and other forms of measurement are intended to provide useful information to potential students and their families. But as the schools themselves have learned, competing for a higher spot in the ranking can become like an arms race. They pull resources away from…
The state of customer service across most of the economy is dreadful. A recent delightful experience at Patagonia proves that it doesn’t have to be that…
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Ideas – Thought Sparks Rebuilding Ukraine – huge risks, but potentially huge opportunities. Remembering the extraordinary Frances Hesselbein. How can…
People have been predicting the end of Hollywood as we know it for a long time. Talking pictures were first dismissed as a novelty, then eventually…
Image credit: https://elearningindustry.com/reasons-why-talent-development-is-important Happy New Year! Ram Charan and I co-authored an article just out…
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I’ve been asked to offer a public lecture for Ukraine by the DTEK Academy, the learning and development arm of one of the country’s leading energy…
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When leadership coach and major award winner Marshall Goldsmith describes you as the greatest leader he has ever met, that’s saying something. Frances…
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Thought Sparks