The United States suffers from a proliferation of bad jobs. Squeezing every nickel out of labor costs might seem efficient, but no one is counting the …
Rita McGrath
Big changes seldom announce themselves conveniently at the conference table at headquarters. They bubble up, instead, at the ‘edges’ of the organizatio…
Rita McGrath
A guest post by Ron Boire on how companies can build enormous value, and see it evaporate if they don't innovate.
Rita McGrath and Ron Boire
We’re used to thinking of competition as the biggest challenge for getting customers to buy from us. But a much bigger challenge is non-consumption – e…
Rita McGrath
Nonprofit organizations are expected to deliver results on multiple fronts. The result can be a nightmare for prioritization.
Rita McGrath
The old watchword, “follow the money” will give you great insight into what really matters in any organization. It will also show you where the most si…
Rita McGrath
The very human tendency to continue to pursue a failing project, strategy or investment just increases the suffering when the inevitable happens. What …
Rita McGrath
We see it all the time – strategies that are meant to align and energize people distract and confuse them instead. Creating a screening scorecard that …
Rita McGrath
Trying to figure out what a new initiative might do for you? A traditional approach is the net present value calculation. This nifty little tool offers…
Rita McGrath
Every transformation story is a drama. The ebb and flow of interpersonal relationships are what determines whether it becomes a tragedy. Ron Boire cont…
Rita McGrath
It’s always astonishing in hindsight, looking at a business that got itself into deep, dark, trouble, how many warning signs there were. ‘Tis the seaso…
Rita McGrath
The unintended consequence of so much high-quality customer service automation is that by the time your customers get to a real person, they are alread…
Rita McGrath