School rankings and other forms of measurement are intended to provide useful information to potential students and their families. But as the schools…

January 2023

The state of customer service across most of the economy is dreadful. A recent delightful experience at Patagonia proves that it doesn’t have to be that…
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Ideas – Thought Sparks Rebuilding Ukraine – huge risks, but potentially huge opportunities. Remembering the extraordinary Frances Hesselbein. How can…
People have been predicting the end of Hollywood as we know it for a long time. Talking pictures were first dismissed as a novelty, then eventually…
Image credit: https://elearningindustry.com/reasons-why-talent-development-is-important Happy New Year! Ram Charan and I co-authored an article just out…
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December 2022

I’ve been asked to offer a public lecture for Ukraine by the DTEK Academy, the learning and development arm of one of the country’s leading energy…
Let's Catch Up!
When leadership coach and major award winner Marshall Goldsmith describes you as the greatest leader he has ever met, that’s saying something. Frances…
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As the world begins to open up and I’m back on the speaking circuit, a question I get asked again and again is how one can tell when a once-robust…
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November 2022

When a major inflection point passes through, institutions and the environment take a long time to catch up. But when they do, the consequences can be…
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Gradually, then suddenly. That’s the line that I borrowed from Ernest Hemingway to describe the progress of strategic inflection points. They brew along…
Big flashy billion-dollar investments. Leaders optimistically pronouncing totally unrealistic launch dates. Geeky engineers becoming the darlings of the…
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